FAQ

What am I buying?

Muralore currently sells digital artwork files. A digital download is not a printed poster, frame, mat, paper product, or shipped physical item. You receive image files that can be downloaded after payment and used for personal printing or Frame TV display.

Purchases are for personal, non-commercial use. You may print the files for yourself, but you may not resell, redistribute, share, upload, or use the files in templates, datasets, AI training, stock, or print-on-demand products.

How do I receive the files?

After Stripe confirms payment, Muralore sends an order email to the address used at checkout. The email opens a secure downloads page. If you create or sign in to an account with the same email, eligible purchases can also appear in Downloads.

Why do download links expire?

File links are signed for security and expire after a short period. The purchase access remains attached to the order, so fresh links can be generated from the secure order page or account downloads page.

Will colors look exactly like my screen?

Not always. Screens use light and printers use ink, and the final result can vary by paper, print lab, printer profile, screen brightness, and display calibration. Small color differences are normal for home and lab printing.

Can I buy a printed poster?

Printed posters are not sold yet. Product pages include a Request print action so you can tell us the preferred size and destination country. That request is not an order and does not create a payment obligation.

How are taxes estimated?

Prices are shown in EUR. Stripe Tax is not currently enabled. If tax calculation is enabled later, Stripe Checkout will confirm the final tax after the buyer enters billing details.

Can I get a refund?

If download access has not started, contact support@muralore.com for a refund review. Once access begins, change-of-mind refunds are usually not available. If files are missing, corrupt, duplicated, materially different from the listing, or you cannot access them, contact support so we can send a fresh link, restore access, replace files, or review a refund. See Refunds & delivery.

What languages does support use?

Support is available in English and Spanish. We aim to acknowledge support requests within two business days.