Customer care
Refund and digital delivery policy
Digital files are delivered after confirmed payment and remain connected to the purchase record.
Last updated: September 9, 2026Delivery
After payment is confirmed, Muralore creates the digital entitlement and sends an order confirmation to the email used at checkout. Signed download links are generated only when requested and expire after a short period; fresh links can be generated from the Downloads page or from the secure guest order link in the order email.
Withdrawal for digital content
Before payment, you must expressly request immediate delivery and acknowledge that the ordinary 14-day withdrawal right ends once digital performance begins. Digital performance begins when download access is created or a file link is opened. If you do not agree, do not complete the purchase.
When we will help or refund
Contact support@muralore.com if you cannot download your files, the secure link has expired, files are missing or corrupt, the order contains duplicates, or the files are materially different from the listing. We may send a fresh access link, restore account access, replace files, correct the order, or issue a full or partial refund as appropriate.
If download access has not started, you may contact support to request a refund review. After download access begins, a change of mind does not normally qualify for a refund, but this policy does not limit mandatory consumer remedies.
Printed products
Printed posters are not currently sold through Muralore. A print availability request does not create an order or payment obligation. Physical-product shipping, taxes, cancellations, damage claims, and returns will require separate terms before print checkout is enabled.
How to request support
Send the order number, account email, product title, and a short description of the problem. Do not send payment-card details. We aim to acknowledge requests within two business days. Support is available in English and Spanish.